Support Specialist
About the Company
Our partner is a US-based company (New York) and a long-standing leader in the commercial office furniture and workplace solutions industry, with 85+ years on the market. As a certified women-owned business and an authorized dealer for major manufacturers, they help clients design, furnish, and equip modern work environments across the NYC, Long Island, and Westchester areas.
What you'll do
Configure, deploy, and troubleshoot Windows 10/11 and macOS workstations
Manage users and access in Active Directory (AD) and Microsoft Entra ID (Azure AD) — provisioning, de-provisioning, and Group Policy (GPO)
Administer Microsoft 365 / Office 365, Exchange Online, and Google Workspace
Troubleshoot networking issues — TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN
Log, track, and resolve tickets in the ITSM tool while keeping SLAs on target
Deliver remote support via RDP, TeamViewer, AnyDesk, and SCCM
Deploy and set up hardware — workstations, laptops, printers, and scanners
Handle IT security basics — endpoint protection/EDR, MFA setup, password resets, and access control
What we're looking for (required)
Hands-on experience configuring and troubleshooting Windows 10/11 and macOS
Solid grasp of Active Directory / Azure AD (Entra ID), GPO, and user provisioning
Experience administering Microsoft 365 / Office 365 and Exchange Online (Google Workspace a plus)
Good networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, and VPN setup
Experience with ticketing / ITSM tools (ServiceNow, Jira Service Management, Zendesk, or Spiceworks) and SLA management
Comfortable with remote support tools — RDP, TeamViewer, AnyDesk, SCCM
IT security basics — endpoint protection, MFA, and access control
Conversational spoken English — confident on calls and able to explain technical things in plain language for non-technical users
Strong troubleshooting and analytical skills, a customer-service mindset, patience with frustrated users, and clear written and verbal communication
Nice to have
Basic PowerShell scripting for task automation
Compensation & Benefits
Base Salary – Up to $1,500/month
Probation – 3 months, fully paid
PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days
Equipment – Not provided by default. Negotiable.
Payment Options – Crypto (white, legal, with proof of origin)