M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
We are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches.
We're committed to bringing passion and customer focus to the business.
Primary Responsibilities:
On-call responsiveness to support inquiries, both virtually and in-person
Managing, maintaining, and troubleshooting hardware and software across sites
Setting up and installing hardware
Inputting data for client sites
New customer launch support
Leading training sessions
Creating templates to make communication more efficient
Communicating technical details to users in layman’s terms
What we expect from you:
Excellent English communication skills, both written and verbal
Communicate effectively with customers to identify needs and provide solutions
Strong critical thinking skills
Self-driven, can operate independently, and respond to unexpected situations with confidence
Able to manage multiple competing priorities
Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
Experience with various operating systems and POS systems is a plus
Willingness to work primarily during night shifts, including weekends
What you will get from us:
Remote model of work
Paid training
Opportunity to work with a dynamic, fast-growing team
Private health insurance
Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)
If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!
Note: Only shortlisted candidates will be contacted. Best of luck!
