Support Specialist Tier 1 (UK) | Hybrid | Makati
Job Description
We are currently on the lookout for a new Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere!
- Provide software support to US-based customers.
- Maintain strong knowledge of our products and system functionality.
- Identify user-related versus system-related issues accurately.
- Resolve or escalate queries appropriately.
- Provide timely case updates to customers.
- Meet and maintain Service Level Agreements consistently.
- Serve as a primary responder to incoming support calls.
- Collaborate closely with fellow support technicians.
- Provide technical assistance and user training.
- Deliver excellent customer service and build strong relationships.
Qualifications and Requirements
- Experience using Zendesk and Microsoft Office required.
- Has excellent verbal and written communication skills.
- Strong team player with dependable, flexible attitude.
- Able to work shifting schedules in 24/7 operations.
- Highly organized and responsive in fast-paced environments.
Perks and Benefits
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment