Support Staff Connect To Health (55905)

Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re looking for a full-time Support Staff Medical Call Center, to join us at 1304 Chinook Ln in Pueblo. Hybrid work shift may be available.

What You’d Be Doing

As a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

Under the supervision of the Support Services Director, Medical Call Center Support Staff will:

• Provides exemplary customer service.
• Work hours between 7:30am and 6:30pm
• Actively engages with individuals who have both primary care and behavioral health needs.
• Manages multiple phone lines. Ensures timely and accurate connection for ongoing support.
• Verifies client payer eligibility.
• Schedules client appointments as requested.
• Completes email tasks.
• Actively meet performance measures.
• Communicate with provider teams regarding patient needs via EHR.
• Cover for other Medical Call Center staff for breaks/lunch.
• Maintains client electronic health records as needed.
• Completes other department’s job requests as needed.
• Performs other duties as assigned by supervisor and director.

PHYSICAL REQUIREMENTS:

• Requires standing, sitting, for prolonged periods of time
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Requires normal range of hearing and eyesight to record data electronically and communicate with clients
• Requires frequent use of hands and fingers to operate a computer keyboard and mouse

What You’ll Like About Us

• Competitive pay $ 17.45 hourly depending on experience and degree
• Generous benefits package. For most positions, includes paid holidays, PTO, EAP, Subsidized YMCA membership, tuition reimbursement, retirement, insurances, Teladoc, and FSA
• Employee recognition and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas counties