Service Desk/Support System Administrator
Summary
Provide IT support, manage user accounts and permissions, and maintain internal infrastructure for employees using Google Workspace, Atlassian, and cloud platforms.
About the Role
We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.
Key Responsibilities
Provide IT support to employees (remote and on-site)
Manage user accounts, permissions, and system access
Handle onboarding and offboarding from the IT side
Prepare and configure employee workstations
Manage IT equipment procurement, delivery, and inventory
Troubleshoot hardware, software, and system issues
Maintain IT documentation and asset records
Support internal tools (Google Workspace, Atlassian, GitHub)
Assist with cloud access management (AWS / GCP / Azure basics)
Participate in IT infrastructure and security improvements
Requirements
3+ years in IT support / Service Desk / system administration
Experience with access management, onboarding, equipment provisioning
Experience supporting macOS and Windows
Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
Experience with ticketing systems
Basic understanding of cloud platforms (AWS / Azure / GCP)
Basic understanding of GitHub access management
Experience maintaining documentation
Ukrainian required, basic English
Nice to have
Experience with MDM solutions
Experience with VPN or LDAP
Administration experience in Atlassian, GitHub, AWS
Interest or experience in security topics (Zero Trust, access control, endpoint security)
What We Offer
Competitive Salary
Quarterly Bonuses
Unlimited Paid Time Off
Unlimited Paid Sick Leave
Remote & Flexible Working
Private Medical Insurance
Financial Support for Life Events
Professional Development Budget
International Exposure
Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
HR Interview
Technical Interview
Final Interview
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