Support Systems Engineer
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.
Responsibilities:
Technical Support & Implementation
- Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
- Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
- Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
- Assist with remote connectivity setup and VPN configurations for customer sites.
- Ensure compliance with SLAs while managing ticket queues and project timelines.
Customer Engagement & Documentation
- Advise customers on software and hardware requirements before deployment.
- Provide ongoing support with a strong focus on customer service and follow-up.
- Document processes, configurations, and troubleshooting steps for internal and external use.
Collaboration & Continuous Improvement
- Work independently to execute implementation plans and resolve technical issues.
- Coordinate with cross-functional teams to optimize system performance.
- Stay up to date with emerging technologies to improve deployment and support processes.
Qualifications & Experience:
Required:
- Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
- Experience: 2+ years of experience in system engineering, implementation, and automation.
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
- Experience with SAP Crystal Reports and software interface troubleshooting.
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
- Expectation is to be on call one week per month
Preferred:
- Experience in biomedical systems engineering.
- Familiarity with IIS Web Services and website management.
- Knowledge of coding languages such as Python, C++, or JavaScript.
- Experience with data conversions and network administration.
Success Metrics:
- Provides timely and effective technical support with high customer satisfaction.
- Ensures seamless software deployment with minimal disruptions.
- Maintains accurate documentation and knowledge sharing.
- Continuously enhances technical skills and industry knowledge.
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
The U.S. EEO posters are available here.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
#LI-Remote
This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Skills
As published by greenhouse · 29 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (9)
- Preferred First Name optional
- LinkedIn Profile
- Please list your street address.
- Please list your city.
- Please list your state.
- Please list your zip/postal code.
- What is your desired hourly wage? optional
- What is your desired salary?
- If an employee of CareDx referred you, please list their full name. optional
Pick from a list (19)
- All positions at CareDx require an in-person interview. Please confirm you read this statement.
- Do you have at least 2 years of experience in system engineering, software implementation, technical support, or automation?
- Do you have professional experience writing complex SQL queries and supporting Microsoft SQL Server and/or Oracle databases?
- How many years of experience do you have supporting SQL Server and/or Oracle databases?
- Do you have experience with SAP Crystal Reports?
- Do you have experience troubleshooting software interfaces, integrations, or data exchange systems?
- This position requires participation in an on-call support rotation approximately one week per month. Are you willing and able to meet this requirement?
- This role may require occasional travel to customer sites for implementation and support activities. Are you willing and able to travel as required?
- What's your citizenship/employment eligibility?
- Are you authorized to work in the U.S.?
- In the future, will you need sponsorship to work in the U.S. (for example, are you currently on an F-1, OPT, H-1B, TN, J-1, CPT, or other work visa)?
- If hired, can you submit verification of your legal right to work in the U.S.?
- Have you previously worked for CareDx, in any capacity?
- Are you over the age of 18 years?
- If under 18 years of age, do you have a work permit? optional
- May we contact you about future opportunities at CareDx? optional
- Are you open to relocation? optional
- What is the highest degree or level of education you have completed?
- Has an employee of CareDx referred you?
Written answers (1)
- Please provide three (3) professional references. We do not contact references until a candidate is near the offer stage. You will be notified before references are contacted.