Support Team (Customer Service)
Posted Updated
Salary: Rp 3.600.000 per month
About the role
Customer Service Representative and Support Team member providing post-implementation support to clients. You will be the primary contact for clients after implementation is complete, handling inquiries, issues, and support requests while maintaining responsive and professional communication.
Key responsibilities
- Serve as the primary contact for clients after implementation completion
- Receive and record client questions, issues, and support requests
- Escalate technical issues or bugs to relevant teams
- Perform follow-up until issues are resolved
- Assist with data changes and configuration within authorized scope
- Validate issue resolution with clients
- Monitor recurring issues and propose improvements
- Maintain responsive and professional communication
About you
- Minimum education: SMK or D3 in IT, Information Systems, Accounting, or related field
- Passive English language capability
- Understanding of basic computer use, software, and web-based systems
- Basic troubleshooting skills for system issues and application usage
- Strong verbal and written communication skills
- Ability to explain solutions to clients in simple language
- Responsive, patient, solution-oriented, and client satisfaction focused
- Able to work independently and as part of a team
- Proficient with Microsoft Office or Google Workspace
- Willing to work shift systems or outside regular hours if required
About us
PT. GUESTPRO TEKNOLOGI INDONESIA is a technology company committed to providing innovative solutions in hospitality service and business management.