Support Team Manager

Location: New York, NY

Job Description:

We are seeking a Support Team Manager to lead our customer support team in New York, NY. The ideal candidate will have a strong background in customer service and team management, with a proven track record of delivering exceptional support to customers.

Responsibilities:

• Manage and oversee the daily operations of the support team
• Develop and implement strategies to improve customer satisfaction and retention
• Train and mentor support team members to ensure high performance and productivity
• Handle escalated customer issues and provide resolutions in a timely manner
• Collaborate with other departments to improve overall customer experience

Requirements:

• Previous experience in a customer support role
• Proven experience in team management and leadership
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple priorities