Support Team Receptionist
Overall purpose of the role:
To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London.
Personal Profile:
Professional and well presented with integrity and a positive and can-do attitude.
Passionate about delivering exceptional service and take responsibility for your contribution to the team
Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations.
Operational Skills
Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 – 19.00, working Monday to Fridays, 40 hours per week.
Responsibilities:
Client Care
Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established
Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
Aim to provide an update to any visitors waiting for verification in reception every five minutes
Welcome and escort guests to meeting rooms, taking coats and luggage as required
Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Continually develop client knowledge and share that information with the team
Maintain the necessary awareness of building facilities to advise and direct guests appropriately
Answer calls as per the required standards and deliver messages in a timely manner
Assist with hospitality duties (required only on some sites)
Assist with any ad hoc duties as required
Team Work and Communication
Assist with any ad hoc duties as required
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client.
Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
Take part in the cross-training program which covers all areas of the department, when available
Personal Presentation
Maintain a professional, polite and considerate manner at all times
Adhere to uniform and presentation standards as per the dress policy
Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.
What can you bring?
The experience and knowledge we are looking for from the future Receptionist include:
Excellent standard of communication skills, verbal and written
Excellent IT skills Microsoft packages
Customer service orientation
Attention to detail
Excellent working in a team or alone
Previous experience in a similar role/administration
Brand Values
Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people deliver exceptional service’ All LRS employees sign up to the values as part of their commitment to being part of the LRS team.
Exceptional Service -We are passionate about what we do, we use our experience and expertise to ensure the client always receives exceptional service and is left with a great first and lasting impression
Respect for Everyone -Respecting our differences and diversity is key to our success, working together as one to achieve a common goal
Aspirational -We always aspire to do things better, we constantly look at how we can improve our services and ourselves, sharing ideas and not being afraid to try new ways of working
Equality and Inclusivity -Everyone has a place in our team, all have something to offer that contributes to our success as a company, and there are no barriers everyone is treated fairly
Nurture Great Talent -The development of our talent is what keeps us evolving and our people motivated. We will always look for ways to develop people’s skills and experience to enable them to reach their full potential
Profitable -We all contribute to the success of the company by working effectively and efficiently and ensuring we are earning money in the right way
Have Fun -We want our people to enjoy what they do, we are professionals but have fun within our teams. Enjoying what we do helps us to achieve results
Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Working pattern:
Monday - Friday
40 hours p/w