Support Tech. Supervisor

WHAT'S IN IT FOR YOU

• Competitive hourly rate of $43.9629 with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Vision and Mission Statements, and Core Values of the Muckleshoot Casino Resort (MCR).
• Adheres to and leads technical teams on department directives and objectives.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of Support Technician Analyst during assigned shift; ensures fairness and equal opportunity in hiring and promotions.
• Monitors, evaluates, and verifies team member performance through the review of completed work assignments and work techniques.
• Monitors and evaluates existing systems and equipment; initiates change to maximize efficiency.
• Assists in the ongoing development of systems and procedures related to computer support.
• Reviews and analyzes client needs. Makes recommendations regarding software upgrades and equipment; responds to user requests for assistance.
• Assists in the preparation of short-term and long-term strategic goals as it relates to operational needs.
• Create daily shift reports and assist with weekly status reports.
• Identifies areas for continuous service improvements.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Performs other job-related duties as required.

WHAT YOU’LL BRING

• Three (3) years’ experience in a team lead or supervisory role.
• Four (4) years’ experience as a hand-on IT Service Desk Tech, IT Field Support Operations Tech highly preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum experience requirements indicated above.
• Experience in the Casino and/or Gaming industry a plus!