Support Technician

• You’ve been grinding remote tickets for years.
• You’ve mastered the queue.
• You’ve soloed Exchange.
• You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

🏢 We’re First Focus - Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isn’t just another support role. It’s a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast - 10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script - solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Requirements

What You’ll Bring

• 3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadn’t shown up
• Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard
• Microsoft 365 and Active Directory? You speak fluent admin
• A solid grip on Windows Server, Exchange, and networking - because you’ve seen what happens when DHCP goes rogue
• Written and spoken English so clear, even the trickiest ticket feels understood
• Basic knowledge or hands-on experience with AI tools, prompt engineering, workflows, or automation platforms such as Claude, Hatz, Copilot & ChatGPT.
• Ability to identify repeated issues, incident patterns, and recurring ticket themes that may be suitable for automation.
• Comfortable calling out opportunities where AI, automation, or process improvement could reduce manual effort.
• Strong problem-solving mindset with the ability to think beyond resolving individual tickets.
• Willingness to learn and work with internal teams to help shape automation and AI-driven support improvements.
• A calm head, sharp eye, and a love for clean documentation - compliance is your middle name
• Bonus XP for experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other tools that make life easier
• Oh, and did we mention written and spoken English, 'cause that's a must have!

Benefits

What You’ll Get

• 💼 Competitive salary and benefits
• 🩺 HMO coverage from day one—including one dependent
• 🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counselors
• 📆 25 paid leave days annually
• 📚 ‘Never Stop Growing’ culture—training, certifications, and career development
• 💰Php 20,000 Employee Referral Program
• 🎉Social events, EOFY and Christmas celebrations
• 🏡 Hybrid work setup in Ortigas or Alabang

Neurodiverse? We’ve Got You.
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.