Support Technician II (226 Days)
Posted Updated
- Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
- Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
- Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
- Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
- Document interactions, incidents, service requests using the Districts IT Service Management System.
- Create technical documentation and contribute to knowledge base.
- Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.