Support Technician Pell City/Clanton Campuses

Salary: $38,000.00 to $48,000.00 based on ACCS Board of Trustees Salary Schedule C-3 and experience

The Support Technician is responsible for providing front line technical support to all college personnel for any of the college’s technical resources. This includes answering IT help desk tickets as assigned, assisting other Jefferson State IT employees in providing support to college personnel, as well as assisting in troubleshooting issues with all college IT equipment including but not limited to personal computers, software, printers, mobile devices, media, audio/video, telephone, and wireless equipment.

This position will be a split location between our Pell City and Clanton locations but will require travel to other campuses as needed.

• Associate degree from an accredited two-year college with coursework in computer science-related courses preferred. A combination of education, work experience and certification(s) will be given consideration in lieu of the associate degree.
• A minimum of one (1) year of full-time work experience as a support technician in the IT field or in an IT help desk position preferred
• A+ Certification preferred

Note About Applying: Please check the application requirements at the end of this announcement. When applying, applicants will be required to submit transcripts and a resume via the NEOED system, but there may be other documents that are also required as part of this job application. Those can be added by selecting "Add Supplemental Attachment" on the attachments screen of your online application.

Applicants must meet the minimum qualifications required and must submit a complete application packet through the online application system in order to be considered for a position. Applicants who fail to submit all required information may be disqualified. Only applications received during the period of this announcement will be considered. All application materials must be submitted through the online system. Paper documents will not be accepted by Human Resources. Please have ALL documents available for uploading at the time of application completion.

A complete application packet consists of the following:

• A completed Jefferson State Community College online application specific to this position
• Current resume
• Transcripts (unofficial copies will be accepted before the deadline but official transcripts must be on file prior to extension of an employment agreement to the successful candidate). Transcripts must include conferred or awarded date.
• Work experience verification* in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the “Qualifications” section. Verification should include dates of employment, whether full time or part time, and position title(s). Upon request from the applicant, work experience verification from current employer only may be delayed until an official offer of employment. Request must be made in the form of a statement on a separate document. If applicant delays verification from current employer and it does not cover required level of experience as stated in the “Qualifications” section, verification from previous employer(s) is required. (For clarification, please contact Human Resources.)

• Certification(s), if applicable

Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Once submitted, all applications become the property of Jeff State. Requests for copies of application materials, including transcripts, will be denied by the College.

The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.

If you are applying for one or more positions, you must submit a separate application packet for each position.

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check.

Jefferson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.

Jefferson State Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Jefferson State Community College will make reasonable accommodations for qualified disabled applicants or employees. If you have a disability and require accommodations, please notify us. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to the awarding.

APPLICATIONS FOR THIS POSITION MUST BE FILED ONLINE AT:

Available Positions - Jefferson State Community College

www.jeffersonstate.edu

205.856.7764

205.856.8598