Support Technician
Job brief
A Support Technician provides technical support for clients experiencing computer issues. Support Technicians are often the first point of contact for customers
Responsibilities
- Managing support tickets
- Providing solutions and advice on technical issues
- Creating manuals for technical training
- Using feedback from customers to improve problem-solving techniques and customer service
- Responding to support tickets on technical issues
- Documenting and analyzing technical issues and customer interactions
- Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues
Requirements
- Knowledge of how support operations work
- Strong communication and presentation skills
- Ability to be on a computer for 5+ hours a day
- Exceptional teamwork and leadership skills to help other technical support workers
- Problem-solving and critical-thinking skills
- Internet speeds at least 100mb Download and 4 Upload ( )