Support

• Process and fulfil user access, mailbox, group membership, and service account

requests in line with defined SLAs and security policies.

• Perform access validation, troubleshooting, and entitlement corrections,

escalating complex cases as required.

• Execute provisioning/deprovisioning activities across AD, email systems, and

integrated applications.

• Ensure compliance with access governance controls, including documentation,

audit readiness, and ticket hygiene.

• Support user access review process, perform remediation and reporting.

• Conduct root cause analysis for recurring access issues and recommend

process improvements.

• Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring

accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as

applicable).

• Validate and troubleshoot failed provisioning jobs, connector issues, and access

sync discrepancies between Saviynt and SAP.

• Proficient in Spanish as most of interactions with end user will be in Spanish

remote
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