Support Worker - Emergency Department

### About The Role **Support Worker - Emergency Department** **Location: Morriston Hospital, Swansea** **Salary: £13.45 per hour** **Hours: No guaranteed hours, as required –****The shifts are Monday to Friday 10:00 - 18:00 except Bank Holidays** **Contract: Casual** **Unfortunately, we are unable to offer sponsorship for this role.** Can you be the calm and caring presence someone needs in their time of crisis? Are you ready to make a difference from the moment someone arrives in the emergency department? As a Support Worker, you will work in a hospital, providing practical and emotional support to patients, their families, and staff. Supporting them to live independently. Can you be the person who brings reassurance, clarity, and kindness when it is needed most? **What will a day in the life of a Support Worker involve?** - Helping patients with mealtimes, refreshments, and comfort items such as blankets or pillows. - Providing one-to-one support to patients with dementia, confusion, or emotional distress. - Offering bereavement support and referring patients to further services. - Helping patients return home safely, including arranging transport and follow-up work. **What will you need to be a successful Support Worker?** - Confidence working in a busy hospital environment, especially in the emergency department. - A caring and calm attitude, together with strong communication skills and emotional resilience. - The ability to assess needs, follow support plans, and work independently. - A natural ability to build trust and offer reassurance to people in distress. Interested? The closing date for applications is **23:59 on 18 October 2026** **In return for your commitment and expertise, you will receive:** - Flexible working: Remote and hybrid working options, flexible hours, compressed hours, and job sharing. - Holidays: 36 days of annual leave (including bank holidays) plus the option to buy additional leave. - Pension Scheme: Contributory pension of up to 6%. - Recognition Platform: Managers can reward great work with shopping vouchers. - Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more. - Wellbeing Support: Peer Supporters, CiC (EAP), and the Headspace App. - Learning and Development: A range of career and learning opportunities. - Will Writing Service: Access to a free will writing service. - Death in Service: A tax-free lump sum paid to your beneficiary if you pass away. - Cycle2Work: Bike leasing through the scheme. We are proud to be an employer that promotes confidence in disability and carers (Disability Confident and Carers Confident). We are committed to creating an inclusive, fair, and wellbeing-focused culture where everyone feels safe and valued, and where they can thrive. Guided by our Fairness, Diversity, Inclusion and Wellbeing Strategy, we foster a sense of belonging and physical and psychological wellbeing, and work to remove barriers to equal opportunities. Based on compassion and anti-racist practice, we listen to diverse voices, value lived experience, and create environments where staff and volunteers can succeed. Join us and become part of an organisation that leads with care, celebrates difference, and helps everyone succeed. **Together, we are the world's emergency responders.** ### About The Candidate ### About The Company Share - Share Vacancy on Facebook - Share Vacancy on X - Share Vacancy on LinkedIn - [Send Vacancy to a friend](https://careers.redcross.org.uk/vacancies/vacancy-email.aspx?VacancyID=13346)