SUPV IT SPECIALIST (CUSTSPT/PROJMGT)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA-IT318.

Serves as a Branch Chief, responsible for directing and supervising employees highly skilled in customer support.

Responsible for the overall management of functions and staff required to support the planning and delivery of customer support services – including troubleshooting, customer assistance, and or/training – in response customer requirements.

Planning, directing, reviewing, and coordinating the efforts of work operations.

Manages and directs accomplishment of highly critical missions and functions of the organization supported.

Continually keeps abreast of "state-of-the-art" advanced technology and new developments in the field.

Studies appropriate journals, participates in computer user technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field.

Serves as a technical information source both within and outside the command.