Supv, Medical Office - SPG
General Summary
Responsible for management of daily operations, work activities, staff and provider schedules in alignment with organizational strategic goals, including but not limited to the following:
• Responsible for employee performance management including coaching, counseling and performance appraisals.
• Ensures staff are informed of and comply with written policies and procedure; holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
• Collaborates with the Ambulatory Operations Manager on developing, monitoring and improving operational processes that supports optimal patient care and maximizing opportunities to meet and exceed budget expectations.
• Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
• The Medical Office Supervisor coordinates and leads daily staff huddles to facilitate organizational and practice communication.
• Coordinates appropriate staff coverage to create an ideal patient and customer experience.
• Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
• Responsible for accurate and timely submission of payroll.
• Responsible for inventory management and appropriate ordering and par levels of supplies in the practice.
• Orients new hires to the practice and coordinates appropriate training based upon role.
• Daily Time of Service reconciliation and deposit batches.
• Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling.
• Orchestrates the effort of and ensuring provider office time is maximized and efficient.
• Responsible for building provider and ancillary schedule templates.
• Supports organizational goals by demonstrating a commitment to team work and cooperation.
• Acts as the practice site primary point of contact for staff and providers.
• Monitors the following processes and assists as needed:
• Answers and directs telephone calls
• Greets and arrives patients
• Verifies insurance, benefits, coverage, and eligibility
• Registers patients as well as verifies and updates demographic information
• Assemble new patient medical records in accordance with policies
• Schedules, cancels, and reschedules patient appointments
• Assists patients with ancillary appointment scheduling and forms
• Files incoming medical reports, faxes and correspondence
• Collects monies for copays, balances and/or self-pay services rendered
• Reacts in a timely manner to resolve patient complaints promoting customer service or escalates when appropriate
• Authorizations and referrals
• Ancillary testing/ surgical scheduling
Minimum Requirements
• 4+ years of supervisory or healthcare experience, surgical preferred
• Excellent organization skills and superb customer service acumen
• Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills
• Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner
• Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred
• Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.
Preferences
• Bachelor’s Degree preferred
• Ability to multi-task, make decisions, and work in fast-paced environment
• Athena or EMR Experience
• Microsoft Office experience
• Computer Literacy – ability to learn and navigate new programs
Salary Range $25.58 - $34.46 (Based on Experience)