SURGERY SCHEDULER

Job Purpose: Under general supervision, the Surgery Coordinator will provide outstanding service to patients and physicians in all verbal and direct communications.

JOB RESPONBILITIES:

Essential Duties & Responsibilities:

• Manage the surgery schedule for physicians within a 24 hour window upon physician's decision.
• Create surgery packets and advise patients of all steps for Pre-operative evaluation and post­ operative appointments.
• Work as an effective team member with other Surgery Coordinators in POD ensuring that the appropriate information is communicated to providers; CMA's and Nurses regarding surgery and/or procedures.
• Provide patient with all relevant information regarding surgical clearance prior to the start of medications.
• Provide instructions to ensure all Radiology and Scans are made available to the provider.
• Communicate providers request to change schedule to COO and POD Manager via email.
• Document all correspondence with patient regarding medical issues and/or clarification of services rendered in Nextgen.
• Maintain positive and respectful dialogue at all times and communicate issues appropriately through the chain of command to facilitate problem resolution.
• Answer calls within 3 telephone rings in order to provide satisfactory customer service.
• Utilize appropriate communication skills with customer at all times.
• Other duties as required.