SURGERY SCHEDULER I

Summary: Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties.

Essential Functions:
• Obtains new patient referrals via telephone or insurance websites.
• Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
• Schedules internal and external appointments, procedures, and surgeries.
• Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
• Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents.
• Schedules pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
• Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator. Communicates same with patient’s Primary Care Physician regarding medical clearances.
• Prepares and collates surgical paperwork and ensures timely delivery to surgical site.
• Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
• Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
• Utilizes Electronic Medical Record to document all patient communications.
• May assist with check-in and check-out as assigned.
• Other duties may be assigned.