Surgical Services Manager

Purpose

Provides leadership for the strategic and operational direction for defined patient care areas in accordance with hospital guidelines and organizational philosophies. Key accountabilities include: Establish safety as a core value, endure the quality assurance performance improvement plans promote excellence in patient outcomes, maintain personal compliance with regulatory and professional standards, foster interdisciplinary collaborative relationships, oversight of human, fiscal, material and environmental resources. The Manager assists in creating a professional environment where team members are able to contribute to optimal patient outcomes and grow professionally. Operational oversight includes Surgery, Pre/Post Surgery, Post Anesthesia Care Unit (PACU), Central Service, Anesthesia, General Surgery,

Essential Job Functions

• Responsible for staff hour timekeeping including delegation of submission of information and final approval.
• Responsible for final approval of surgery, general surgery, specialty clinic, anesthesia, pain management and central service charges.
• Effectively utilizes tools provided for financial, quality, and staffing monitoring and management.
• Utilizes available tools and data to measure and monitor performance related to quality of care, patient safety, and patient satisfaction; including but not limited to Key Performance Indicators, HCAHPS scores and audits. Creates action plans for areas needing improvement.
• Focuses on a culture of safety by proactively seeking safety concerns and promptly reporting and/or incident reports using root cause analysis and process improvement tools.
• Complies with regulatory requirements of such agencies as DIA, Joint Commission, AORN Guidelines.
• Establishes departmental goals which are aligned with the strategic goals and plan of the organization; continuously monitors of progress toward goals.
• Able to communicate to employees how the goals of the department connect to the overall strategic plan of the organization.
• Responsible for yearly capital and minor budget development, FTE's, expense sheets, etc.

Responsibilities and Duties

• Effectively communicates and assists in conflict resolution with surgeons, anesthesia providers, staff and patients.
• Establishes an environmental culture for retention as evidenced by results of employee engagement surveys. Utilizes survey data to make improvements in the work environment based on employee feedback.
• Establishes a culture of trust with employees through employee rounding and timely, effective coaching and performance management.
• Serves as a mentor and role model for staff, students, and colleagues.
• Maintains a just culture.
• Demonstrates emotional intelligence and applies that knowledge in day-to-day leadership activities.
• Adapt in skills required to effectively lead a team including conflict management.
• Facilitates team conversations that allow for individual participation and contribution of all members.