Surveillance Supervisor

• Supervise Surveillance Agents and oversee surveillance operations during assigned shifts.
• Assign camera monitoring responsibilities, investigations, reviews, and other shift duties
• based on operational priorities.
• Monitor casino gaming, cash handling, food and beverage, hotel, exterior, and restricted
• areas through the CCTV system.
• Ensure compliance with Tribal Gaming Commission regulations, National Indian Gaming
• Commission standards, internal controls, departmental procedures, and company policies.
• Identify and investigate suspected cheating, theft, fraud, collusion, embezzlement,
• procedural violations, safety concerns, and other unusual activity.
• Direct Surveillance Agents during active incidents and coordinate appropriate
• communication with Security, Gaming Operations, Compliance, management, and the
• Tribal Gaming Commission.
• Review surveillance reports, incident documentation, video review findings, and shift logs
• for accuracy, completeness, and professionalism.
• Ensure significant incidents, regulatory violations, suspected criminal activity, and control
• failures are immediately reported through the appropriate chain of command.
• Preserve, secure, export, and release surveillance recordings in accordance with retention
• requirements, departmental procedures, and authorized requests.
• Maintain strict control over access to the surveillance room, surveillance equipment,
• recordings, reports, and confidential information.
• Train
• new and existing Surveillance Agents on camera operation, observation techniques, report
• writing, internal controls, game protection, and departmental procedures.
• Provide coaching and performance feedback to Surveillance Agents and communicate
• formal performance concerns to the Surveillance Manager.
• Conduct routine reviews of gaming procedures, cash transactions, jackpots, fills, credits,
• drops, counts, promotional activity, and other areas requiring surveillance oversight.
• Verify that surveillance equipment is functioning properly and promptly report camera
• failures, recording interruptions, blind spots, and system issues.
• Assist with investigations requested by the Surveillance Manager, Tribal Gaming
• Commission, Compliance Department, Security Department, or authorized management
• personnel.
• Maintain professional and objective communication while protecting the operational
• independence and integrity of the Surveillance Department.
• Complete shift briefings and communicate unresolved incidents, equipment concerns,
• active investigations, and operational priorities to the incoming supervisor or manager.
• Perform other position-related duties and special assignments as directed by the
• Surveillance Manager.

Working Conditions & Environment:

· Work is primarily performed in a secure, restricted surveillance room with limited natural

· lighting.

· Must be able to sit and view multiple video monitors for extended periods.

· Must be able to maintain concentration while performing repetitive monitoring duties in a

· confined environment.

· May be exposed to loud noise, tobacco smoke, cleaning chemicals, and varying

· temperatures when required to enter operational areas.

· Must be available to work varying shifts, including evenings, overnight shifts, weekends,

· holidays, and special events.

· Must be able to work effectively during emergencies, high-pressure incidents, and

· periods

· of increased activity.

· Must be able to operate computers, keyboards, surveillance controls, radios,

· telephones,

· and video recording equipment.

· Must possess sufficient close, distance, color, peripheral, and depth vision to effectively

· monitor surveillance footage.

· Must possess sufficient hearing and verbal communication abilities to receive and relay

· operational information.

· Must occasionally be able to stand, walk, bend, stoop, reach, crouch, and lift or move

· up to 50 pounds.

Level of Authority & Restrictions:

• Supervision of all Surveillance Agents and surveillance operations during the assigned shift.

• Must be at least 21 years of age.
• High school diploma or GED is required.
• A minimum of three years of casino surveillance, casino security, gaming operations, regulatory compliance, or related experience is required.
• A minimum of one year of lead or supervisory experience is preferred.
• Must possess working knowledge of casino gaming operations, CCTV systems, internal controls, incident investigation, and surveillance report writing.
• Must be able to interpret and apply Tribal Gaming Commission regulations, National Indian Gaming Commission requirements, Minimum Internal Control Standards, and company procedures.
• Must demonstrate strong observation, analytical, decision-making, and problem-solving abilities.
• Must be able to prepare clear, accurate, objective, and detailed written reports.
• Must be able to communicate professionally with team members, management, regulators, law enforcement, and other authorized individuals.
• Must be able to maintain composure, confidentiality, impartiality, and sound judgment during sensitive or high-pressure situations.
• Must possess basic computer skills and the ability to operate surveillance software, CCTV controls, video export systems, and standard office equipment.
• Must be eligible to work in the United States.
• Must successfully complete all required pre-employment screenings, which may include drug testing, criminal history review, and fingerprinting.
• Must obtain and maintain a Class A issued by the Karuk Tribal Gaming Commission.
• Must adhere to all confidentiality, ethics, surveillance access, and information security requirements.
• Indian Preference and Veteran's Preference will be applied in accordance with applicable Tribal law and company policy.