Survey Interviewer

Work Arrangement:
Salary: $3,000 - $3,300
Working Duration: Up till 31 Dec 2026, Working days and hours 5 days work week across Monday to Sunday, Up to 44 hours per week (based on roster), Ie: 12:00pm to 9pm
Work Location: Novena


Responsibilities:

• Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned
  

Requirements:

• Minimum A Levels qualification or equivalent.
• Candidates with work experience in survey operations, sales, customer service, call center would be advantageous.
• Proficient in Excel and Internet Usage