Susquehanna Printing Company- FT Hybrid Customer Service Representative Circulation

The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week.

Work Schedule:

Two hybrid schedules available:

• Full Time hours- Wednesday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Monday and Tuesday
• Full Time hours- Monday, Tuesday and Friday 6am-2pm and Saturday and Sunday 5:30am- 1pm. Off Wednesday and Thursday

After training is complete, candidate will work three days in the office, and two days remote.

Essential Job Functions:

• Work well with staff and supervisors
• PC computer operations and software products such as Newzware.
• Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
• Inbound and outbound telephone responsibilities
• Follow all Standards and Acceptance guidelines and memos
• Know and understand all rates pertinent to the products and programs you sell
• Maintain acceptable production and accuracy levels
• Serve the needs of carriers and news dealers so they can meet customer expectations
• May complete recurring reports, standard form letters and memos
• May assist Circulation District Managers or management with project needs
• Ability to work in a fast-paced environment

Location

Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

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