SV Sales Executive
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Evaluate customer potential and conduct MR Sales Planning
Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
Ensure regular updates of all activities in Salesforce
Review customer performance with Sales Manager and define appropriate actions
Where appropriate for their market serve as specialists for a segmented vertical
Prepare and conduct visits, report and follow-up on visits
Conclude contracts for MR customers (proposal, negotiation, closing)
Record commitments (tender tracking/commercial)
Drive CU business for foreign MRs and adhere to Push-Pull process
Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
Provide clear info to Sales Coordination regarding handover to Customer Service
Apprenticeship in Shipping or Bachelor’s degree
5 years of experience in the maritime industry or equivalent combination of education and experience
Experience in Sales and/or Customer Service functions
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
Demonstrated strong listening, verbal and written communication skills
Self-starter, self-motivated, resourceful and responsive
Demonstrated ability to be multi-task, set priorities, organize work and implement action items
Analytical skills
Ability to work effectively in a team environment and good interpersonal skills
Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)
Fluent in English