SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary

The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments.

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance

• Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions

• Define and execute the SRE strategy aligned to enterprise technology and business priorities

• Establish strong governance across incident, problem, change, release, and capacity management

• Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets

Infrastructure & Platform Ownership

• Oversee end-to-end reliability of infrastructure platforms:

• Cloud & Container: VPC, OpenShift, Kubernetes

• Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms

• Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases

• Ensure high availability, resilience, and disaster recovery readiness across all critical systems

• Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning

Reliability Engineering & Automation

• Champion SRE principles including error budgets, toil reduction, and automation-first mindset

• Drive end-to-end observability strategy (monitoring, logging, tracing)

• Lead initiatives to reduce MTTR, incident volume, and manual operational effort

• Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

• Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved

• Lead major incident management and command bridge coordination for critical outages

• Conduct RCA, trend analysis, and preventive engineering improvements

• Embed ITIL best practices across service management processes

Risk, Compliance & Security

• Identify infrastructure risks and drive proactive mitigation strategies

• Ensure compliance with regulatory, audit, and internal security requirements

• Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

• Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability

• Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)

• Act as a key interface with senior management and external stakeholders

People & Talent Development

• Build and develop a high-performing SRE organization across L1/L2/L3 layers

• Drive fungibility, cross-skilling, and leadership development within the team

• Mentor senior leaders and establish clear career progression frameworks

Requirements

Experience

• 18+ years of experience in IT infrastructure, SRE, or production operations

• Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services

• Strong experience in hybrid cloud, data center, and enterprise platforms

Technical Expertise

• Deep expertise in:

• Cloud platforms (private/public cloud architectures)

• Container platforms (OpenShift/Kubernetes)

• Hypervisors & virtualization technologies

• Operating systems (Windows, Linux/Unix)

• Databases (MariaDB, Postgres, MSSQL, Redis, DB2)

• Enterprise scheduling & legacy systems (TWS, Mainframe)

• Strong understanding of DevOps, CI/CD, and infrastructure as code

Leadership & Functional Skills

• Strong strategic thinking with ability to translate business goals into technology outcomes

• Excellent incident leadership and crisis management skills

• Proven track record of driving automation and operational transformation

• Strong stakeholder management and executive communication skills

Other Skills

• Expertise in ITIL / Service Management frameworks

• Strong analytical, problem-solving, and decision-making capabilities

• Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

• Infrastructure availability (SLA/SLO adherence)

• Reduction in MTTR / incident volume

• Automation coverage & reduction in manual toil

• Capacity utilization and cost optimization

• Audit and compliance adherence