Swedish Customer Service Specialist in Lisbon
Join our expanding team in Lisbon as a Swedish Customer Service Specialist and deliver world-class support on behalf of a leading multinational company in the Fintech industry. This on-site, full-time role is your gateway to a dynamic and multicultural workplace, with opportunities for growth and skill development. If you are fluent in Swedish and passionate about helping customers, we would love to hear from you!
Responsibilities – Swedish Customer Service Jobs in Lisbon
- Deliver exceptional customer service to Swedish-speaking clients, handling money transfer and financial service enquiries with accuracy and care.
- Communicate effectively via phone, chat, and email in both Swedish and English to address questions, resolve problems, and manage requests.
- Investigate and resolve transaction-related issues promptly, ensuring every customer is satisfied with the outcome.
- Maintain a positive, professional attitude, acting as an ambassador for our international Fintech partner.
- Escalate complex or sensitive cases following company protocols and ensure effective resolution.
- Record all customer interactions, decisions, and solutions in company systems with a high level of detail.
Skills and Qualifications – Swedish-Speaking Support Careers in Portugal
- Native or near-native fluency in Swedish (C1 level) with strong English (B2 minimum) communication skills.
- Excellent listening skills and a problem-solving mindset for delivering outstanding customer support in a financial environment.
- Ability to handle confidential information with accuracy, integrity, and professionalism.
- Previous experience in customer service, a contact centre, or a related field is desirable but not essential.
- An adaptable approach with willingness to work shifts in an international, fast-paced setting.
- Successful completion of a comprehensive on-site training programme upon joining.
- Flexibility to work shifts between 09:00 – 21:00, Monday to Sunday (varied shift durations: 4, 6, or 8 hours).
Benefits – Swedish Customer Support Positions in Lisbon
- Secure a stable, long-term role in a rapidly growing Fintech environment.
- Paid and comprehensive training to ensure your professional development from day one.
- Private health insurance for your security and well-being.
- Relocation package available for those joining us from outside Portugal.
- Engage with a diverse, welcoming team from across Europe in a modern Lisbon office location.
- Clear paths for career progression and access to ongoing skill-enhancement programmes.
Why Build Your Swedish Customer Service Career in Lisbon?
- Be at the forefront of the thriving financial technology industry, supporting innovative customer solutions.
- Join a collaborative, passionate team driven by delivering excellence in customer experiences.
- Continuous learning with advanced training and genuine opportunities for promotion.
- Work for a global leader recognised for innovation, operational excellence, and employee well-being.
Take the Next Step – Apply for Swedish Customer Service Specialist in Lisbon
If you are motivated to deliver top-tier support, fluent in Swedish, and ready to join an international team in Lisbon, apply now and start your journey as a Swedish Customer Service Specialist!