Swim School Poolside Customer Service
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
Deck Ambassador/ Customer Experience (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)
About British Swim School – Lake Nona:
At British Swim School, we teach more than just swim lessons—we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children’s safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission.
Position Summary:
As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.
Key Responsibilities:
Key Responsibilities:
🏊♂️ Pool Deck Operations
- Greet and check in swimmers and families with a positive attitude
- Maintain safety and flow of student transitions on the deck
- Provide support to families when needed
- Ensure all pool safety procedures are followed at all times
📣 Communication & Customer Engagement
- Act as the liaison between parents, instructors, and the front desk
- Deliver lesson progress notes or updates to families as directed
- Answer basic questions about schedules, levels, or program policies
- Help manage on-deck challenges, such as nervous swimmers or late arrivals
🧼 Cleanliness & Facility Upkeep
- Perform routine cleaning and stocking of bathrooms and showers throughout shift
- Monitor cleanliness and safety of parent viewing areas and pool deck
- Refill soap, paper towels, and toilet paper as needed
- Take out trash and report any maintenance concerns to management
- Ensure all public areas are neat and presentable at all times
Qualifications:
- Friendly, professional, and enthusiastic—especially around children and families
- Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
- Detail-oriented and able to manage multiple tasks at once
- Comfortable cleaning and restocking restrooms/showers as part of shift
- Previous customer service or early childhood experience preferred
- CPR/First Aid certified or willing to become certified (training provided)
- Must be available for weekday evenings and at least one weekend shift
What We Offer:
- $14/hour pay
- Up to 30 hours/week with flexible scheduling
- Supportive, mission-driven team culture
- Paid training and growth opportunities
How to Apply:
Submit your resume and a quick note about why you’d be a great fit as a Deck Ambassador at British Swim School Lake Nona!