Switch Production Support -LATAM
Position: Payment Switch Processing Support Expert
Location: Latam region
Positions: 1
Experience: 8–12 Years of relevant experience in payments / transaction switching domain
Role Objective:
To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.
Key Responsibilities
1.1.1 Payment Switching Operations & Support
•Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)
•Monitor real-time transaction flows and ensure system uptime and performance
•Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues
•Ensure minimal disruption to business operations through proactive detection and resolution of issues
1.1.2 Incident & Problem Management
•Handle L1/L2 level issues related to payment switch processing and integrations
•Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors
•Work closely with cross-functional teams to ensure timely issue resolution
•Maintain issue documentation and contribute to knowledge base for recurring issues
1.1.3 Transaction Monitoring & Reconciliation
•Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces
•Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)
•Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies
•Ensure accurate financial and transactional integrity across systems
1.1.4 Change, Release & Integration Support
•Support deployment and validation of new releases, patches, and configuration changes in switching systems
•Participate in integration testing with external payment networks and banking systems
•Ensure smooth transition of new functionalities into production with minimal risk
•Validate system readiness and rollback procedures during releases
1.1.5 Stakeholder Collaboration & Communication
•Coordinate with banks, payment networks, and internal teams for issue resolution and service improvements
•Provide timely updates on incidents, outages, and system health to stakeholders
•Collaborate with development and infrastructure teams for fixes and enhancements
•Participate in customer discussions for technical clarifications and support topics
1.1.6 Continuous Improvement & Automation
•Identify opportunities to automate monitoring, alerting, and reconciliation processes
•Recommend improvements in switching performance, transaction throughput, and reliability
•Contribute to reducing incident volumes through proactive system tuning and preventive fixes
•Ensure adherence to governance frameworks, audit requirements, and compliance standards
•Participate in strategic planning for scaling support operations in LATAM
Requirements
Qualifications & Experience
•12–14 years of experience in IT/application production support or managed services
•Proven track record in managing customer-facing support operations in a global environment
•Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management)
•Experience in leading distributed and cross-regional teams
•Strong understanding of production environments and critical business applications
•\Domain experience in payments, or transaction processing systems is highly preferred
Key Skills & Competencies
•Strong leadership and team management capabilities
•Excellent stakeholder management and communication skills
•High sense of ownership and accountability
•Problem-solving mindset with analytical and decision-making abilities
•Ability to manage high-pressure situations and critical escalations
•Proficiency in service management tools and monitoring platforms
Language: Spanish & English (Mandatory)
Reference: Euronet | epay | Ria Money | Ren
Benefits
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus
Skills
As published by workable · 2 questions
Basics
First name, Last name, Email, Phone, Address, Address Line 2, State, City, Zip Code, Photo, Education, Experience, Summary, Resume, Have you ever applied to or worked for our Company?, If yes, when and what position?, Please list and describe any Certifications or Specialized Training., Please list any foreign languages and your proficiency level in each., Cover letter, Desired Salary, When are you available to start?, Have you ever been disciplined or received verbal or written warnings from a job?, Have you ever been fired or asked to resign from a job?, Do you have the ability, with or without reasonable accommodation, to work overtime or to travel if required by the job for which you are applying?, Would you be willing and able to relocate?, Are you now, or do you expect to be, working in any other business or job?, If you were referred to this role by an employee of Euronet, please list their name., 1. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 2. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 3. Please list a professional reference, including their relationship to you and current contact information (phone and email)., By typing my name below, I certify that my answers to the foregoing questions are true and correct without any consequential omissions of any kind whatsoever. I understand that if I am employed, any false, misleading, or otherwise incorrect statements made on this application form or during any interviews may be grounds for my immediate discharge. I hereby authorize the Company to contact any company or individual it deems appropriate to investigate my employment history, character and qualifications, including obtaining background checks, and I give my full and complete consent to their revealing any and all information they with as a result of this investigation. In addition, I hereby waive my right to bring any cause of action against these individuals for defamation, invasion of privacy, or any other reason because of their statements. I agree that, if I am employed, I will abide by all of the rules and regulations of the Company. I also understand that my employment is "at-will" and may be terminated by myself or by the Company at any time for any reason or no reason at all, with or without prior notice., By typing my name below, I certify my understanding and agreement to the following statement: All application materials including that which is submitted on our applicant tracking system, including resumes, cover letters, and responses, must accurately reflect your own qualifications and experience. The use of any false or misleading content - including any information that is created through the use of AI that is not a true and accurate description of your skills, qualifications, or experience – is not permitted. By submitting your application, you certify that all information provided is truthful. Any violation may result in disqualification from the recruitment process. If your employment has already begun and it is later discovered that you knowingly misrepresented your skills or qualifications, this may result in disciplinary action in accordance with applicable law.
Short answers (1)
- Years of Experience in Payment Switch
Pick from a list (1)
- Strong English Communication