SymphonyAI - Project Manager

Location: India (with significant international travel to the Middle East for onsite client delivery).

Overview:

SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT.

Since 2017, we've grown to serve 2,000+ global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.

SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly.

As part of a global AI organisation that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.

We are hiring a Project Manager to join our Customer Success and Consulting Services team in India.

In this client-facing role, you will lead the delivery of impactful projects that directly support customer adoption, value realization, and long-term success.

The position requires significant international travel to the Middle East for onsite client delivery activities.

Key Responsibilities:

- Act as the primary day-to-day delivery contact for assigned projects, ensuring a consistent and positive customer experience.

- Build and maintain strong client relationships to support customer adoption, value realization, and long-term engagement.

- Work collaboratively with Customer Success to align delivery activities with customer health metrics, retention goals, and adoption plans.

- Proactively communicate with stakeholders, managing expectations, and escalating issues as appropriate.

- Deliver small to medium complexity projects (up to 12 months duration) across AI solutions, on-premise migrations or SaaS, managed services, and cloud enablement.

- Maintain disciplined project controls including schedules, RAID logs, forecasting, and baseline tracking.

- Identify and manage risks early, engaging senior delivery colleagues and Customer Success to ensure continuity of value.

- Ensure each project directly contributes to customer adoption, utilization, operational readiness, and measurable business value.

- Coordinate cross-functional teams across consulting, engineering, product, and customer stakeholders.

- Support the preparation of Statements of Work, Work Orders, and small-scale change assessments.

- Identify incremental value opportunities or small project extensions.

- Track and communicate delivery variances for visibility and transparency.

- Contribute customer value insights and adoption data to Customer Success planning.

- Follow SymphonyAI's delivery governance processes, ensuring accurate reporting, documentation, and structured checkpoints.

- Maintain high-quality delivery artefacts.

- Participate in lessons learned and contribute to reusable delivery assets.

- Ensure delivery activities align with contractual commitments, compliance requirements, and quality standards.

Required Skills & Qualifications:

- Bachelors degree in a technical or business discipline.

- Strong communication and relationship-building skills; comfortable in complex customer environments.

- Experience preparing SoWs, Change Requests, and contractual delivery documents.

- Experience working with or supporting Customer Success teams is beneficial.

- Familiarity with modern cloud or data platform technologies (Azure, AWS, Hadoop, Kubernetes, Kafka).

- Experience with AI tooling, delivery, and adoption.

- Proficiency with Microsoft Project.

- Professional certifications (PMP / PRINCE2) are a plus.

- Experience with Agile development.

- Experience delivering SaaS, cloud, hosted managed services, or data-related technology projects.

- Ability to quickly grasp business problems and technology solutions being developed.

- Excellent interpersonal and communication skills, with a passion for collaboration with both internal and external stakeholders.

- Fluent English communication skills, both written and spoken.

Diversity & Inclusion Statement:

- We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.