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System Administration Consultant

The System Administration Consultant delivers implementation and ongoing managed services, education on best practices, and other billable professional offerings to new and existing customers within the defined scope of the Admin Pro services. The role partners with customers to configure MeridianLink products, provide consultative guidance on system configuration and process design, and ensure solutions align with established business workflows and operational objectives.

This position supports Admin Pro customers through ongoing system administration, advisory engagement, and relationship management. The consultant identifies optimization opportunities, gathers and translates business requirements, and applies established tools and methodologies to deliver consistent, high‑quality outcomes. The role independently performs work of moderate complexity while collaborating with senior consultants on higher‑complexity initiatives.

Key Responsibilities

  • Maintain a working knowledge of MeridianLink licensed software to support customer education on best practices and effective system usage.

  • Configure and administer MeridianLink licensed software for new and existing customers, including ongoing managed services for Admin Pro clients.

  • Conduct system reviews to identify optimization and efficiency opportunities and recommend solutions aligned with best practices and defined service scope.

  • Lead advisory sessions and customer interviews to assess workflows, document pain points, and provide consultative recommendations.

  • Elicit, document, and validate business, core mapping, third‑party integration, and API requirements to support customer configurations and updates.

  • Manage ongoing relationships with Admin Pro customers, including dashboard management, proactive communication, and regular customer meetings.

  • Translate customer requirements into system updates while adhering to established service level agreement standards, delivery standards, and methodologies.

  • Organize and prioritize work to maximize productivity, resource utilization, and on‑time delivery across multiple concurrent initiatives.

  • Utilize department‑developed tools and standards to produce client deliverables and present results and recommendations using a consultative approach.

  • Identify potential risks and issues early, support timely resolution, and communicate relevant product feedback and improvement opportunities.

  • Contribute to internal knowledge sharing, process improvement, and service innovation initiatives.

  • Collaborate with internal and external stakeholders to support project execution, manage expectations, and deliver a high level of proactive and responsive client service.

Qualifications: Knowledge, Skills, and Abilities

This position independently performs work of moderate complexity and impact while supporting senior consultants and management on more complex initiatives. The role applies established policies, procedures, and professional judgment to address a variety of customer and project scenarios.

  • Ability to determine appropriate courses of action within defined guidelines and adapt processes as needed.

  • Ability to exercise judgment within established procedures and practices to resolve moderately complex issues.

  • Ability to build and maintain productive internal and external working relationships.

  • Bachelor’s degree or equivalent relevant work experience.

  • 2–4 years of experience with loan origination or account origination systems.

  • Proficiency with Microsoft applications and tools.

  • Strong organizational skills with the ability to manage multiple priorities simultaneously.

  • Collaborative, adaptable, and service‑oriented approach.

  • Effective presentation skills, including comfort presenting to remote audiences.

  • Strong verbal and written communication skills.

  • Knowledge of customer service principles and best practices.

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What this application asks

ashby

Name, Email, Resume

  • Are you eighteen years of age or older? yes / no
  • May MeridianLink contact your CURRENT or MOST RECENT employer? yes / no
  • May MeridianLink Contact your PAST employers? yes / no
  • Have you ever been fired or asked to resign to avoid being fired from a job? yes / no
  • Can you perform the essential functions of this job with or without reasonable accomodation? yes / no
  • Will you now or in the future require sponsorship (i.e. H-1B visa ect.) to legally work in the United States? yes / no
  • Location
  • I understand that as permitted by law, MeridianLink will conduct an investigative consumer report. I understand the scope of this consumer report may include verification of my references, employment history, credit and indebtedness, criminal conviction history, educational and training background and other matters related to my suitability for employment. Upon timely written request to the personnel department of MeridianLink, the nature and scope of the report will be disclosed to me. If I am offered employment with MeridianLink, I understand that the offer will be conditioned on passing a pre-employment drug screen, timely submitting valid documentation that confirms my identity and authorization to work in the United States, and reading and agreeing to comply with the MeridianLink policies as stated in its Employee Handbook. I certify that the answers given by me in this employment application are true, correct and complete. I agree that the company shall not be liable, in any respect, if my employment is terminated because of misstatements or pertinent omissions made by me in this application. Moreover, I understand that all offers of employment are contingent upon passing the company's prescribed credit check and background screen. A copy of this form may be used as the original. The use of results from this form and/or tests will be used for prudent employment decisions. It is agreed and understood that completion of this application does not mean a job opening exists and in no way obligates the company to employ me. In the event of employment, I will comply with all company rules and regulations as established from time to time. I am willing to work all assigned overtime or other special work assignments as requested by the company. I also understand that MeridianLink, Inc. retains the right to amend, modify, add or delete any or all policies or procedures at its sole and absolute discretion. I understand that nothing contained herein is intended to create a contract between the company and me for either employment or the provision of any compensation or benefits. I hereby understand and acknowledge that any employment relationship with this Company is of an “At-Will” nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time, with or without notice, with or without cause. It is further understood that this ‘At-Will’ employment relationship may not be changed by any written document or by verbal agreement unless such change is specifically acknowledged in writing by an authorized Executive of this Company. During my employment with MeridianLink, Inc. and after my employment ends, I agree not to disclose any confidential or proprietary information regarding operating and trade secrets. CERTIFICATE OF APPLICANT: I certify that all statements made in this application and attachments are true, and I agree and understand that misstatements or omissions of any material fact may be cause for disqualification or dismissal from employment with MeridianLink choose one
  • Please let us know where you heard about this job opening? choose one
  • If above question is "Other" please add the source below.  written answer · optional

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