System Administrator 4 (MM)
Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT
system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and
resolution of problems
Perform account management, e.g. establishing, activating, modifying, disabling, and removing
accounts.
Provide configuration management, implementation, and sustainment of compliance with
applicable system security controls.
Perform periodic vulnerability scans of systems
Provide support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of
record.
Provide support for the escalation and communication of status to agency management and
internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and
planning
Provide in-depth experience in trouble-shooting IT systems and internal customers for
escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the
resolution process
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and
installs/loads operating system software, troubleshoot, maintain integrity of and configure network
components, along with implementing operating systems enhancements to improve reliability and
performance
Communicate and coordinate with the Information System Security Officer (ISSO) and
Information System Owner (ISO) regarding system changes as part of the Change and
Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones
(POA&M)as directed and coordinate completion status with the ISSO to reflect status within the
Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM)
policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced
VDI (e.g., remote GPU and memory scaling).
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as
part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and
software integration
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as
part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and
software integration
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as
part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and
software integration
Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems