System Administrator - Associate Level

JOB SUMMARY: MCSG Technologies is seeking a Junior Systems Administrator in support of IT operations at NASA GSFC. The candidate will provide Windows administration to end users across the Directorate. Candidates must have experience in desktop support and troubleshooting software, hardware, and networking issues. Work Schedule: Hybrid with 3 days onsite. Location: Goddard Space Flight Center in Greenbelt, MD

PRIMARY DUTIES:

• Perform hands-on technical duties with Windows laptops/desktops.

• Respond to trouble tickets for troubleshooting software, hardware, and networking issues.

• Perform system maintenance and software installations in a Windows environment.

• Schedule installations, upgrades, and maintenance in accordance with established IT policies and procedures.

• Installation, configuration, and maintenance of operating system workstations and servers, including web servers, in support of technical and programmatic processing requirements.

• Perform software installations and upgrades to operating systems and layered software packages.

• Ensures data recoverability by regular system backups and database archive operations, including offsite storage and retrieval services.

• Ensures workstation and server security and data integrity by evaluating and implementing software and hardware solutions.

• Install and maintain monthly security patches as required.

• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, configuration guidelines, and IT security policies.

• Develop and maintain thorough documentation of installation, configuration, and troubleshooting procedures.

• Responds and resolves operational issues within established SLAs.

REQUIREMENTS:

• At least 1-3 years of experience in providing computer systems administration on Windows systems.

• Must be able to acquire elevated user privileges in compliance with Federal standards for access to government systems.

• Experience in production deployment, monitoring, and operational support.

• Experienced with system imaging and migration.

• Experience with Commvault backup software.

• Experience in executing required job duties in a dynamic environment.

• Knowledge of patch management.

• Knowledge of networking and TCP/IP.

• Effective issue triage and troubleshooting skills to resolve technical problems quickly.

• Ability to multi-task and change direction as needed to meet customer needs.

• Ability to innovate and propose alternative solutions to resolve issues.

• Ability to work in a cooperative team environment with shared responsibilities and a strong work ethic.

• Possess strong written, oral, and interpersonal communication skills.

PREFERRED QUALIFICATIONS:

• Basic skills in systems administration for Linux and Macs.

• Experience with various server types (web, file, license, application, etc.)

• Experience with Windows Server Update Services (WSUS) for centralized patch management, approval workflows, and compliance reporting.

• Experience with IBM BigFix (HCL BigFix) for enterprise endpoint management, automated patch deployment, and security remediation.

• Experience with SentinelOne (S1) for endpoint detection and response (EDR), threat hunting, and automated policy enforcement.

• Experience with Windows Server 2012 or newer.

• Experience with VMware vCenter and vSphere v6 or newer.

• Experience with the network environment at Goddard Space Flight Center.

• Familiarity with compliance requirements of the NIST FIPS/FISMA or other formal IT Security compliance program.

RELEVANT EXPERIENCE: At least 1-2 + years of experience in providing computer systems administration for Windows systems.

EDUCATION/CERTIFICATION: AA/BS in Computer Science, Information Systems, Information Assurance, Software Engineering or other related disciplines or equivalent experience.

SECURITY CLEARANCE: Individual must meet government NAC and citizenship/ permanent residency requirements for access to NASA GSFC. Background investigation will be performed as a requirement of the job.