Business Management Associates, Inc. (BMA) is guided by its mission, "What's Humanly Possible." BMA integrates people and processes through service, supported by a strategic focus on people and process, a proven project management methodology, and disciplined internal and external management with financial accountability.

"Love Thy Customer; Love Thy Work; Love Thy System"

BMA is committed to fostering a respectful workplace where equal employment opportunities are available to all applicants regardless of race, color, religious creed, sex, national origin, or military status. BMA believes diversity and inclusion are essential to its success and seeks to recruit, develop, and retain talented individuals from a diverse candidate pool.

Compensation: $67,000-$82,000

Junior Systems Administrator / Tier 2 Support Technician

Job Summary

The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.

Key Responsibilities

• Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies
• Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
• Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
• Perform system patching, OS upgrades, BIOS, and firmware updates
• Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
• Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
• Support Windows and macOS systems in regulated enterprise environments
• Utilize PowerShell to manage user accounts, mailboxes, and permissions
• Assist with endpoint security, asset management, and compliance controls
• Mentor and support Tier 1 technicians as needed
• Maintain technical documentation and follow federal IT best practices

Required Skills & Technologies

• Windows Server, Windows 10/11
• Active Directory, Azure AD
• Red Hat Linux administration
• SCCM, Intune, PXE Imaging
• MFA, PIV, BitLocker
• Patch Management & Endpoint Security
• ServiceNow
• PowerShell scripting
• Tier 2 / Tier 3 Desktop & Systems Support

Education & Certifications

• Bachelor's degree in Business Administration or related field
• Associate degree in Mass Communications or related field
• CompTIA A+
• Microsoft Certified Database Administrator
• CompTIA Security+ (expected)

Experience Level

6+ years of experience supporting enterprise IT environments across federal and commercial organizations.

Company Benefits Statement

We are committed to supporting the health, well-being, and professional growth of our team members. Eligible employees have access to a competitive benefits package designed to help them thrive at work and at home.

• Comprehensive medical, dental, and vision coverage
• Paid time off, holidays, and wellness resources
• Retirement savings options with company contribution opportunities
• Professional development, training, and career growth support
• Flexible work arrangements where role and business needs permit
• Employee assistance resources and a supportive, inclusive workplace culture

Benefits may vary based on role, location, employment status, and applicable plan terms. Additional details will be shared during the hiring process.