System Administrator

System Administrator
Reports to: Sr. Manager, IT ServicesBand: $65,000-73,000Location: Seattle Administration, Hybrid - 3 days in office, 2 remote
Position Summary
We are hiring a System Administrator to serve as the Level 3 escalation point for ourservice desk. You will resolve the most complex end-user, endpoint, and applicationissues that Level 1 and Level 2 can't close, and handle the admin-level work that keeps ourstores and corporate users productive.This is a strong fit for an experienced helpdesk or desktop support technician who isready to own the hardest tickets, set the standard for the team, and build toward asystems engineering career.
Key Responsibilities
Domain ownership

Own tickets escalated from Level 1 and Level 2, drive them to resolution, anddocument root cause and fixes in the knowledge base
Troubleshoot complex Windows endpoint, application, printing, and peripheral issues,including problems that span multiple users or sites
Handle day-to-day account and access work — user onboarding and offboarding,Active Directory and Microsoft 365 accounts, group membership, password and MFAresets, and license assignment
Manage endpoints through device management tooling: imaging and deployment,software packaging, patch compliance, and policy assignment
Provide remote support to 24 retail locations, including point-of-sale, store devices,and local connectivity issues, and coordinate on-site work when needed
Identify recurring issues and trends, propose fixes, and escalate infrastructureproblems to Systems Engineering with clear, well-documented handoffs
Mentor Level 1 and Level 2 technicians, review ticket quality, and write troubleshootingguides and runbooks
Support infrastructure and identity projects with end-user rollout, testing, andcommunication
Participate in scheduled maintenance windows and an on-call rotation

Standards and engineering practice

Set the build, configuration, and operational standards the systems team works to. Write them down
Review designs and significant changes before they reach production
Define what "production-ready" means for infrastructure work, and hold work to it
Work within enterprise architecture and change management standards, and help shape them

Infrastructure and modernization

Lead infrastructure projects: virtualization migration, identity rollout, endpoint modernization, store technology deployment
Design and build, hands-on. This is not a review-only role
Automate at the level of the environment, not just your own tasks — configuration management, provisioning, and infrastructure-as-code where it earns its place

Security and resilience

Own security posture within your domain: patching discipline, access model, hardening standards, and vulnerability response
Own backup, restore verification, and disaster recovery testing. Prove the restores work

Vendor and asset management

Manage vendor relationships for platforms and hardware in your domain, including evaluation and selection input
Own asset standards and lifecycle planning, and the budget input that follows from them

Multiplication

Raise the capability of the systems engineering team through review, standards, and teaching
Mentor Level I and II engineers, and be explicit with them about what reaching the next level requires
Document your work so someone else can carry it

Job-Specific Qualifications

3+ years of helpdesk, desktop support, or service desk experience, including timehandling escalated or Tier 2/3 tickets
Strong Windows 10/11 troubleshooting skills across OS, applications, drivers, andperipherals
Working knowledge ofActive Directory and Microsoft 365 administration — users,groups, mailboxes, licensing, and basic Group Policy
Experience with endpoint management and remote support tools (Intune,SCCM/ConfigMgr, or similar)
Networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting fromthe endpoint side
Basic scripting for routine tasks — PowerShell preferred
Clear written communication and a habit of documenting your work for others tofollow
Good judgment about what you can resolve on your own and what needs to go toSystems Engineering

Other / Preferred Qualifications

Experience supporting multi-site or retail environments, including point-of-salesystems
Exposure to Entra ID, SSO, conditional access, or MFA tooling
Experience with ticketing, asset management, and knowledge base platforms
Familiarity with Windows Server, virtualization, or backup tools
Experience training or mentoring other technicians
Relevant certifications (CompTIA A+, Network+, or Security+; Microsoft 365 orEndpoint Administrator) or equivalent practical experience

Minimum Education
Bachelor's degree in computer science, information technology, or a related field — or equivalent professional experience. Demonstrated work carries more weight than credentials.