System Administrator (IT Helpdesk)
Posted
Summary
An internal IT helpdesk role at Bank of China (Hong Kong): handling and documenting user support tickets, responding to queries via phone, email and the ticket system, and meeting service-level standards. Requires an IT degree, MS Office familiarity, and English/Chinese communication skills; ITIL Foundation is a plus.
Job Description:
- Manage IT Helpdesk tickets in a timely manner
- Respond to user call via phone, email and ticket system
- Resolve user queries and feedback quickly and effectively
- Document cases in the Ticket Logging System
- Should adhered to company polices, corresponding guidelines and service level standard
Requirements:
- Degree in Information Technology, Computer related disciplines
- Completion of ITIL Foundation is an advantage
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Independent, diligent and responsible, with positive attitude under pressure
- Familiar with various MS Office applications
- Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege