SYSTEM ADMINISTRATOR- Network Engineer, Network consultant

Perform advanced troubleshooting and resolution on Wi-Fi support network design, optimization Ensure all activities are tracked via tickets Ensure all ServiceNow (SNOW) tickets are properly managed, prioritized, and resolved in accordance with defined Service Level Agreements (SLAs) Maintain full transparency by accurately documenting all activities in ServiceNow and other relevant systems Actively participate in incident, problem, and change management processes, including root cause analysis