- Troubleshoot advanced technical issues involving desktops, servers, networking equipment, and all bank applications
| - Manage the banks Microsoft 365 Tenant and auxiliary products
| - Manages and supports DNS, DHCP, GPO, and Windows Active Directory
| - Develop and maintain technical documentation, standard operating procedures (SOPs), and internal knowledge base articles
| - Supports the banks virtualization server infrastructure
| - Install, configure, maintain, and troubleshoot virtual servers
| - Perform regular system backups and data recovery operations
| - Coordinate with external IT vendors and service providers to resolve infrastructure issues and implement upgrades
| - Administer, maintain, and troubleshoot the bank's network infrastructure, including switches, routers, wireless systems, firewalls, and network-connected services.
- Participate in disaster recovery planning, testing, and business continuity initiatives.
| - Track, prioritize, and manage vulnerability remediation efforts across the organization
| - Create and maintain vulnerability metrics and KPI's
| - Track and manage incident tickets, SLAs, prioritization, and resolution timelines
This job description is only a summary of the typical functions of the job, not an exhaustive comprehensive list of all possible job responsibilities, tasks, and duties. The employee will be required to follow any other instructions and to perform any other duties required by his or her supervisor. Therefore, the responsibilities, tasks, and duties of the jobholder might differ from those outlined above and other duties, as assigned, might be part of the job. |
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