System Administrator
About the role
We are seeking an experienced IT Administrator to join our IT team. This is a key role that combines technical support with infrastructure management. The successful candidate will provide technical support to end-users, deploy and configure POS systems at retail locations, manage Windows Server and Active Directory, and ensure business continuity through reliable IT infrastructure. This position requires someone willing to travel to various locations to handle installations, training, and on-site support.
Key responsibilities
Provide technical support to end-users via phone, email, and on-site visits
Troubleshoot and resolve hardware, software, and network connectivity issues
Document and track all support tickets in the IT management system
Install, configure, and maintain computers, servers, printers, and network equipment
Manage Windows Server and Active Directory environments
Perform system updates, patches, and routine maintenance
Lead POS system installation and configuration at retail locations
Conduct on-site training and support for store staff on POS systems
Implement and enforce security protocols and user access controls
Maintain IT asset inventory and equipment records
About you
Bachelor's Degree in Computer Science, Information Technology, or related field
2-4 years in IT support or system administration
Knowledge of Windows OS, Windows Server, hardware troubleshooting, and networking fundamentals
Windows Server administration and Active Directory management
Hardware troubleshooting (desktops, laptops, printers)
Basic networking (TCP/IP, network troubleshooting)
IT ticketing systems and service management
POS system installation and configuration
Strong customer service orientation and patience with end-users
Problem-solving and analytical thinking