System Administrator

Job Summary:

• Provide day-to-day IT support to end users, both onsite and remotely.
• Maintain desktops, laptops and the local IT environment to ensure smooth business operations.

Key Responsibilities:

• Support and troubleshoot end user issues both locally (onsite) and remotely.
• Install, configure and maintain desktops and laptops running Windows 11.
• Perform OS and application patching to keep systems secure and up to date.
• Remediate vulnerabilities for Softwares reported by the Security team.
• Troubleshoot and resolve Outlook issues, including profile, and connectivity problems.
• Provide basic network support for the local environment (LAN, Wi-Fi, IP and connectivity issues).
• Log, track and resolve incidents and service requests within defined SLAs.
• Escalate complex issues to the appropriate teams when required.
• Maintain documentation of issues, resolutions and asset records.
• Work in shifts and provide coverage as per the roster.

Required Skills:

• Knowledge of desktops and laptops (hardware and software troubleshooting).
• Hands-on experience with Windows 11 and OS build / re-image OS.
• Experience in patching and update management.
• Strong end user issue troubleshooting skills.
• Basic networking skills (TCP/IP, DNS, DHCP, Wi-Fi) to support the local environment.
• Experience with remote support tools.
• Good communication and customer service skills.

Qualifications & Experience:

• 3+ years of experience in a System Administrator or IT Support role.
• Bachelors degree or diploma (or equivalent experience).
• Willingness to work in shifts.

Good to Have:

• Microsoft 365 and Active Directory exposure.