System Administrator – Wintel & Network

Salary: ₱60,000 – ₱70,000 per month

System Administrator – Wintel & Network

Work Setup: Onsite

Schedule: Night Shift (8:00 AM–5:00 PM EST)

Employment Type: Full-Time

Build, Troubleshoot, and Engineer Reliable IT Infrastructure

Are you a hands-on System Administrator who enjoys solving complex infrastructure challenges, optimizing system performance, and keeping business-critical environments running smoothly?

At IT By Design, you’ll work across diverse customer environments, from growing businesses to multinational enterprises, managing and troubleshooting Windows infrastructure, virtualization, storage, networking, and cloud technologies. This is an opportunity to take ownership of technical issues, go beyond routine troubleshooting, and contribute to solutions that improve infrastructure reliability and performance.

If you enjoy technical problem-solving, automation, and continuously expanding your expertise, we’d like to meet you.

What You'll Do

Own Technical Issues from Start to Resolution

• Take ownership of escalated technical tickets, from initial triage and troubleshooting through resolution or appropriate escalation.

• Diagnose and resolve complex issues affecting Windows servers, storage, virtualization, cloud platforms, and network infrastructure.

• Prioritize incidents based on business impact while meeting customer SLAs and keeping stakeholders informed.

Manage and Optimize IT Infrastructure

• Administer and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file services.

• Support VMware vSphere and/or Hyper-V environments, physical servers, and enterprise storage solutions.

• Troubleshoot network connectivity, VLANs, routing, VPNs, firewalls, and related infrastructure issues.

• Support cloud infrastructure across Azure, AWS, or Google Cloud, including compute, storage, networking, and backups.

Troubleshoot Smarter and Automate More

• Monitor infrastructure health using Remote Monitoring and Management (RMM) tools and respond proactively to alerts.

• Use PowerShell to automate repetitive administrative tasks and improve operational efficiency.

• Investigate recurring issues, identify root causes, and collaborate with senior engineers to implement lasting solutions.

Deliver a Great Customer Experience

• Provide clear, timely technical updates and incident reports to US-based customers.

• Maintain accurate documentation and follow established incident and problem management processes.

• Participate in a scheduled after-hours on-call rotation to support critical infrastructure needs.

What We're Looking For

• At least 3 years of experience in systems administration, infrastructure support, or a similar technical role, preferably in an MSP or multi-client environment.

• A bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.

• Hands-on experience with Windows Server 2016–2022, including Active Directory, DNS, DHCP, DFS, and Group Policy.

• Experience with VMware vSphere and/or Hyper-V, physical server hardware, and SAN storage.

• Working knowledge of Azure, AWS, or Google Cloud infrastructure.

• Strong networking fundamentals, including TCP/IP, VLANs, routing, DNS, VPNs, and firewalls.

• Practical PowerShell scripting skills for system administration and automation.

• At least one relevant industry certification from Microsoft, VMware, Dell, HPE, NetApp, or CompTIA Network+.

• Strong English communication skills, particularly for technical documentation, troubleshooting updates, and customer interactions.

Nice to Have

• Microsoft Azure Administrator Associate (AZ-104) or AWS Certified SysOps Administrator – Associate.

• Experience with Microsoft 365 and Entra ID.

• Familiarity with RMM/PSA platforms such as Kaseya VSA or ConnectWise.

• Experience with Sophos or other next-generation firewalls.

• Knowledge of ITIL, COBIT, or MOF frameworks.

Why Join IT By Design?

• Technical ownership: Take the lead in troubleshooting and resolving real-world infrastructure challenges.

• Varied technical exposure: Work across multiple customer environments, technologies, and infrastructure setups.

• Automation and continuous improvement: Apply scripting and problem-solving skills to make IT operations more efficient.

• Professional development: Continue building your technical expertise and industry certifications.

• Collaborative engineering environment: Work with experienced engineers to resolve complex issues and improve platform reliability.

Who Thrives in This Role?

You’re curious, analytical, and comfortable troubleshooting unfamiliar environments. You stay composed during critical incidents, communicate clearly with customers, and take pride in resolving issues rather than simply closing tickets. You’re also motivated to learn new technologies and find better ways to work.

Benefits

• HMO coverage effective Day 1 of employment with free dependent

• Life Insurance

• Pet Insurance

• Night Differential

• Holiday Pay

• Government-Mandated Benefits

• Annual Performance Review and Bonus

• 13th Month Pay

• Free Meal, Coffee & Snacks

About IT By Design

IT By Design (ITBD) is a global leader in engineering talent solutions, AI transformation programs, and growth enablement services for Managed Service Providers (MSPs). With 800+ employees across the US, India, and the Philippines, we help MSPs scale capacity, improve capability, and operate with clarity.