System Administrator with License Management experience

About the Role

We are looking for a System Administrator with License Management to join our international partner's team. In this role, you will be responsible for providing L1/L2 IT support, with a primary focus on L2-level troubleshooting and problem resolution. You will contribute to maintaining and improving the company's IT infrastructure, supporting end users across multiple locations, and ensuring the smooth operation of workplace IT systems and services.

• Investigate and resolve user incidents and IT-related issues at L1/L2 level, with a strong focus on L2 support tasks.
• Install, configure, maintain, and troubleshoot Windows 11 workstations, laptops, and mobile devices, including hardware-related issues.
• Administer and manage Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Intune, including user accounts, devices, and access permissions.
• Troubleshoot email-related issues and support the Exchange environment.
• Investigate and resolve basic network-related issues involving LAN, WAN, VLAN, Wi-Fi, DNS, and DHCP.
• Support onboarding and offboarding processes, including IT equipment provisioning, collection, tracking, inventory management, and decommissioning.
• Manage IT assets and software licences, including licence allocation, tracking, monitoring, and ensuring compliance with licensing requirements.
• Handle, document, and follow up on incidents and service requests through the ticketing system.
• Provide remote IT support to users across multiple locations.
• Review and improve internal IT processes and contribute to the development of new solutions.
• Participate in IT improvement initiatives, system implementations, and migration projects.

• Minimum secondary-level qualification in IT or a related technical field.
• Intermediate English proficiency, sufficient for everyday professional communication.
• L1/L2 IT support experience, particularly strong L2 troubleshooting and problem-solving skills.
• Practical experience in configuring laptops, desktop computers, and printers, performing hardware troubleshooting, and installing software.
• Working knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Intune, with particular emphasis on hands-on Intune experience.
• Basic networking and network topology knowledge.
• Experience with ticketing systems such as ITSM or Jira.
• Basic knowledge of Android and iOS operating systems.
• Experience in IT asset and software licence management, including licence allocation, tracking, and administration.