System Analyst

Must have technical ServiceNow Skills:

• Strong expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Strong Expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools
• Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in configuration of CMDB, Asset Mgmt.
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User Trainings

Must Have Soft Skills:

• Ability to work in a global team
• Understanding of enterprise IT architecture
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good English communications skill to communicate effectively with team members and customers
• Ability to work in multi-lingual , multi-cultural environment
• Experience in working from client site and front facing the customer
• Experience in technical leading ServiceNow implementation teams

Preferred Certifications:

• ServiceNow Implementation Specialist
• ITIL V3 Foundation certified