System Analyst

Our client is seeking an experienced Systems Analyst to join their technology team in Townsville. This is a hands-on technical role supporting a large and complex application environment, with responsibility for application support, Microsoft SQL Server, troubleshooting, debugging, releases and vendor management.

The environment supports around 100 applications, so strong technical problem-solving skills and the ability to work effectively with multiple vendors and stakeholders are important.

This role is based in Townsville with a weekly requirement to be onsite.

The Opportunity
You will be responsible for the ongoing support, maintenance and improvement of business-critical applications and databases, working closely with internal teams and external vendors to resolve issues and deliver system changes.
The role will have a particular focus on TechnologyOne, Kris 21 and Microsoft SQL Server, so experience across these environments will be highly valuable.

Key responsibilities

• Provide hands-on application support across a large and varied application environment
• Support and troubleshoot TechnologyOne and Kris 21 applications
• Administer and support Microsoft SQL Server environments
• Investigate, troubleshoot and debug complex application and database issues
• Monitor application performance and identify recurring issues and opportunities for improvement
• Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements
• Manage application changes and releases, including testing, deployment and post-release support
• Coordinate technical activities across multiple application vendors and internal stakeholders
• Support major incidents and contribute to root cause analysis and post-incident reviews
• Assist with application configuration, testing, system improvements and technical documentation
• Develop or maintain scripts where required to support system administration and troubleshooting
• Maintain appropriate records across incidents, requests, changes and releases

About You

• Strong experience supporting and troubleshooting enterprise applications
• Hands-on experience with TechnologyOne is essential
• Experience with Kris 21
• Strong Microsoft SQL Server experience, including database administration and troubleshooting
• A Microsoft SQL Server / DBA certification or equivalent recognised Microsoft DBA qualification
• Proven ability to troubleshoot, debug and resolve complex technical issues
• Experience managing application releases, changes and deployments
• Strong vendor management skills and confidence coordinating multiple external suppliers
• Excellent communication skills, with the ability to work effectively with technical and non-technical stakeholders
• Experience working across a large application environment with multiple systems and vendors
• Understanding of ITIL/service management principles
• Relevant IT qualifications

This is not a traditional Business Analyst role. We are looking for someone who is technically hands-on, can troubleshoot and debug issues, understands databases and applications, and is comfortable working directly with vendors and technical teams.

For more information, reach out to Shona Morrin from Sharp & Carter, smorrin@sharpandcarter.com.au