System Analyst/Sr. System Analyst
Posted
Summary
Supports, manages, and maintains enterprise SaaS applications for Cook Inlet Tribal Council's internal IT team: user/security administration, end-user troubleshooting, testing, business analysis, and project ownership; the senior level adds system integrations, mentoring, and acting-manager duties. Requires scripting (Python/PowerShell/SQL), issue-tracking experience, and ITSM knowledge.
COOK INLET TRIBAL COUNCIL, INC.
| Job Title: | System Analyst/Sr. System Analyst |
| Department: | Information Technology |
| Reports To: | Manager/Sr. Manager, Enterprise Applications |
| Supervises: | None |
| FLSA Status: | Exempt |
| Pay Grade: | E3/E4 |
| Job Type: | Regular, Full-Time |
| AKBCU: No | ICPA: No |
General Functions:
The System Analyst supports, manages, and maintains applications or suites of applications, including maintaining services and conducting user and security administration. This position provides end-user support for applications including fixing technical problems, maintaining hardware and software, and coordinating with operations staff to solve complex issues. Working in partnership with our people, the System Analyst develops opportunities that fulfill our endless potential by conducting business analysis and project management tasks while translating technical concepts into accessible solutions. The role requires strong analytical skills and the ability to bridge technical and business requirements to ensure optimal application performance and user satisfaction.
Duties and Responsibilities:
System Analyst
- Communicate and collaborate with internal and external stakeholders while translating technical concepts into non-technical language for diverse audiences.
- Collect business needs and requirements related to application updates or enhancements while coordinating with business stakeholders and developers on deployment.
- Maintain expert-level knowledge necessary to perform job responsibilities while engaging in training to maintain relevant professional competencies.
- Manage documentation and tracking of job-related assets while assisting in technology asset management throughout their lifecycle.
- Take ownership of small projects including documentation and reporting while assisting in medium-large projects as assigned.
- Support and guide users' research to focus on balance between needs and desires while ensuring optimal application utilization.
- Review requirements and specifications while defining and executing test conditions and scenarios to ensure quality deliverables.
- Identify issues and risks associated with work while analyzing and reporting test activities and results to stakeholders.
- Identify processes or technologies that can be implemented to add value to application use while adhering to department policies on systems changes.
- Provide guidance and troubleshooting for escalations from the Service Desk while offering on-call support including after-hours assistance.
- Support fellow development team members during absences while training and mentoring junior staff.
- Protect participant privacy in accordance with CITC's privacy policies, procedures, and practices as required by federal and state law.
- Perform all related duties as needed and assigned.
Sr. System Analyst
- Perform all duties and responsibilities of System Analyst with a higher level of proficiency.
- Coordinate with developers to identify and improve system integrations while assisting in code creation and deployment.
- Take ownership of medium-large projects including comprehensive documentation and reporting responsibilities.
- Provide guidance and support to System Analysts and other junior staff to continuously develop professional competencies.
- Serve as acting supervisor/manager during supervisor/manager absence while assisting with strategic planning for the service desk.
Job Specifications:
- Excellent verbal and written communication skills with exceptional customer service abilities.
- Working knowledge of IT service management practices and incident and problem management procedures.
- Awareness of business analysis and project management processes and tools with understanding of system automation capabilities.
- Awareness of coding languages and familiarity with enterprise applications and system integration tools and best practices.
- Strong analytical and problem-solving abilities with capacity to translate complex technical concepts for non-technical audiences.
- Awareness of information security and security controls used to mitigate security threats within solutions and services.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting project deadlines.
- General knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
Minimum Core Competencies:
CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.
Minimum Qualifications:
- Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.
- Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.
- Bachelor's degree in Information Technology or related field. Relevant experience may substitute for the educational requirement on a year-for-year basis.
- Two (2) years of experience using customer and issue-tracking software to manage tasks and work.
- Two (2) years of experience in a query/scripting language (i.e., Python, PowerShell, SQL, etc.).
- Experience in Microsoft Office plus real-time communication and collaboration tools (i.e., O365, Teams, Zoom, etc.).
System Analyst
- Three (3) years of work experience with enterprise SAAS (Software as a Service) applications, reporting tools, and/or middleware tools.
Sr. System Analyst
- Five (5) years of work experience with enterprise SAAS (Software as a Service) applications, reporting tools, and/or middleware tools.
Preferred Qualifications:
- Experience in social services or non-profit organizations.
- Experience with system automation and optimization.
- Experience with business analysis and/or project management.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
- The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
- Must be able to lift up to 50 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.