System and Product Analyst

POSITION PURPOSE:

The Systems and Products Analyst is a hybrid role within Information Technology Development: one position, two functional responsibilities, one integrated purpose. The role is designed as an approximately 50/50 shared resource between Information Technology and Product Implementation. For Product Implementation, the position serves as the primary execution resource for end-to-end business and operational testing of Product Reviews, New Product launches, and Product Enhancements, validating that approved product specifications, policy documents, actuarial requirements, business rules, and system functionality operate correctly before production deployment. For Information Technology, the role supports business applications, system configuration, troubleshooting, system enhancements, user support, and continuous improvement. The position works closely with Product, IT, Operations, and other stakeholders to deliver reliable implementations and stable application support

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Lead and execute end-to-end business validation, functional testing, and operational readiness activities for Product Reviews, New Product launches, and Product Enhancements, serving as the primary Product Implementation testing resource across impacted operational areas.
• Manage and maintain product configurations, business rules, system parameters, and reference data to support operational requirements, product implementations, system enhancements, and ongoing business operations.
• Develop and execute test scenarios and validation plans using approved product specifications, Certificates of Coverage (COCs), Tables of Benefits (TOBs), Riders, Endorsements, business rules, and operational requirements.
• Validate product configurations, premiums, benefits, eligibility rules, deductibles, coinsurance, accumulators, exclusions, limits, and other product logic to ensure accuracy and compliance.
• Validate end-to-end functionality across Claims, Precertification, Customer Service, Billing, Policy Administration, Renewals, Endorsements, Underwriting, and other impacted business areas.
• Execute and coordinate end-to-end Product Implementation testing, including User Acceptance Testing (UAT), Production Validation, defect re-testing, and Go-Live readiness across business and technical teams, engaging operational subject-matter experts when specialized validation or business confirmation is required.
• Identify, document, prioritize, track, and resolve implementation and application issues, including re-testing corrective actions before deployment.
• Validate product documentation and ensure consistency between product requirements, system configuration, and operational processes.
• Partner with Information Technology to validate delivered functionality, support system enhancements, automation initiatives, and continuous improvement efforts.
• Provide application support, troubleshooting, user guidance, and training to ensure effective use of business and product-related systems.
• Serve as a liaison between Product, Information Technology, Operations, and business stakeholders throughout implementation and support activities.
• Develop and maintain testing procedures, validation standards, SOPs, implementation documentation, and quality-control practices.
• Monitor system performance, implementation results, and operational effectiveness, recommending improvements to quality, efficiency, and operational readiness.
• Support software quality assurance initiatives, production deployments, post-implementation validation, and continuous process improvement efforts.