System Engineer/Engineer
The Role:
We are a looking for a proactive and details-oriented System Engineer to join our team. You will be responsible for delivering high-quality technical support, managing both client and internal server infrastructure, and supporting key IT projects. The ideal candidate will have strong hands-on experience in infrastructure support, including Microsoft 365 (O365) administration, Active Directory management, Next-Gen Firewalls, and Veeam backup solutions.
Key Responsibilities:
Client Support & Systems Administration
Infrastructure Management: Deliver professional technical support for client server installation, configuration, patching, network, and storage systems, ensuring all SLAs are fulfilled.
Identity & Cloud Administration: Manage, configure, and maintain Active Directory (AD) and Office 365 (M365) environments, including user provisioning, access control, and security policies.
Incident Management & Resolution
Troubleshooting: Respond efficiently to incident cases, perform deep root-cause analysis, execute troubleshooting, and implement preventive measures to minimize future disruptions.
Project Delivery & Coordination
Project Support: Support client-facing and internal IT projects, including infrastructure setup, system migrations, and vendor coordination.
Technical Liaison: Act as the primary technical point of contact between clients, internal engineering teams, and external vendors.
Internal IT & Asset Management
Internal Operations: Maintain, monitor, and patch internal server infrastructure while providing technical support to internal users.
Asset Tracking: Manage and track IT inventory, software licensing, and hardware assets.
Job Requirements:
Education & Experience
Education: Diploma or above in Computer Science, Information Technology, or a related discipline.
Experience: Minimum 3 years of hands-on infrastructure support experience.
Technical Skills
Systems & Cloud: Proven practical experience with Active Directory (AD) and Office 365 (O365) management/administration.
Next-Gen Firewalls: Practical experience configuring and managing Fortinet, Check Point, and Palo Alto environments.
Networking Infrastructure: Hands-on experience with switches and networks (Cisco, TCP/IP, VPN).
Data Protection: Strong familiarity with enterprise backup solutions, with specific hands-on experience in Veeam Backup & Replication highly preferred.
Competencies & Language
Attributes: Self-motivated, highly responsible, detail-oriented, and able to work effectively under pressure both independently and as a team player.
Languages: Fluency in written and spoken Cantonese, and Mandarin.
Immediate availability or a short notice period is a distinct advantage.
We Offer:
5-day work week
Annual Leave start from 15 days per year
Medical Insurance covering staff and dependents
Life Insurance
Dental Insurance
Performance Bonus
We offer attractive salary and comprehensive fringe benefits to the right candidates. Please send your full resume, including employment history, present and expected salary and contact telephone number to us by clicking "Apply Now" or sending mail to Human Resources Department, N2N-AFE (Hong Kong) Limited, Unit 1907B-1910A, 19/F., One Harbourfront, 18 Tak Fung Street, Hunghom, Kowloon.