System Engineer
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Description
The SCCM Engineer will be responsible for providing design, deploying, configuring and support of desktop technologies in a distributed environment.
Responsibilities include but are not limited to:
- Build and maintain deployments and collections using MECM.
- Distribute and maintain enterprise desktop images.
- Endpoint management for security patches and software upgrades.
- Monitoring updates via automatic deployment rules, update groups, and patch compliance.
- Manage reports including reporting on hardware, software inventory, and software metering.
- Work with NYC Cyber Command and IT security staff to maintain cyber hygiene.
- Create and maintain dashboards to deliver metrics.
- Create and deploy applications with user device affinity.
- Provide hands-on support for packaging and deploying applications.
- Continue to improve and scale the existing platform.
- Provides tier 3 technical support to the Desktop and Software Services Technicians and closely collaborates with Service Desk, Infrastructure, Development, and Intranet teams.
- Provide expertise in troubleshooting Configuration Manager.
- Adherence to technology policies and comply with all security controls.
- Work with application owners to understand application installation and interaction with the desktop.
- Coordinate User Acceptance Testing with IT application owners.
- Documentation of application packaging steps and criteria.
Qualifications:
- Minimum 5 years of experience in design, installation, and maintenance of Microsoft Endpoint Configuration Manager (MECM).
- Minimum 5 years of experience providing IT engineering services managing Windows desktops and laptops.
- Experience creating and deploying task sequences for OS Deployments and driver updates.
- Experience maintaining patch compliance/OS upgrades for laptops not connected to network.
- Proven experience within a distributed environment of at least 1000 workstations.
- Application packaging experience.
- Experience with Cloud based technologies such as Microsoft Autopilot, Cloud Management Gateway, and MECM Co-Management.
- Strong understanding of Active Directory, particularly with implementing and troubleshooting of Group Policy Objects (GPOs).