System Engineer - Guatemala, Mexico, or Panama
Summary
A hands-on individual contributor role supporting day-to-day systems engineering across hybrid on-premises infrastructure: VMware virtualization (ESXi/vSphere/vCenter, Horizon VDI), SAN storage, Windows/Linux servers, and Avaya enterprise voice/call center platforms. Focus is on troubleshooting production systems and keeping critical infrastructure reliable.
System Engineer - Guatemala, Mexico, or Panama
Location: Guatemala, Mexico, or Panama
Employment: Full-time
Work Mode: Remote
Experience: 4–6 years
Compensation: $25–30/hour
Exclusive FitNext: No
Role: Individual Contributor / DevOps & Systems Engineering
About the Role
We’re looking for a hands-on System Engineer to support day-to-day systems engineering across on-premises infrastructure, VMware virtualization, storage, Windows/Linux environments, and unified communications platforms.
This is an Individual Contributor role, not a leadership or architecture position. We’re looking for someone who enjoys getting into the details, troubleshooting production environments, and making sure systems are running reliably.
You’ll work across hybrid infrastructure, supporting servers, virtualization, storage, networking, and enterprise voice platforms.
The Challenge
You’ll be responsible for keeping critical infrastructure running smoothly across:
- VMware virtualization environments
- Physical servers and data center infrastructure
- SAN storage
- Windows and Linux systems
- Enterprise voice and call center platforms
- Hybrid infrastructure and virtual networking
The role requires someone who is comfortable being hands-on, troubleshooting issues, performing system administration, and working closely with networking and other technical teams.
Must Have
- 4–6 years of IT systems engineering experience in a production environment
- 3+ years of hands-on VMware experience, including ESXi, vSphere, and vCenter
- VMware configuration, administration, troubleshooting, cluster operations, and patch lifecycle
- VMware Horizon VDI experience, including gold image management, session performance, and user environment management
- Experience with physical server build-out and integration with network and storage infrastructure
- SAN storage administration, including provisioning, LUN management, and performance monitoring
- Familiarity with capacity planning and storage performance
- Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy
- Linux administration (Debian or RHEL/CentOS), with comfort at the command line
- PowerShell scripting for Windows automation and systems management
- Bash scripting for Linux task automation
- Working understanding of VLANs, switching, and VMware virtual networking
- Basic TCP/IP, DNS, and firewall concepts
- Prior exposure to enterprise voice or call center infrastructure (Avaya, Verint, or equivalent)
- Experience with Avaya telephony platform administration — Communication Manager, IP Office, or Aura preferred
Nice to Have
- Ansible or similar configuration management tools
- Avaya Session Manager
- Avaya Media Gateways
- Avaya IX Contact Center
- Deeper experience with data center operations, including power, cooling, and rack-and-stack practices
What We’re Looking For
The ideal candidate is:
- Hands-on and comfortable troubleshooting production systems
- Strong in systems administration and infrastructure operations
- Comfortable working across both Windows and Linux
- Experienced with VMware environments
- Practical and execution-oriented
- Comfortable working in hybrid/on-premises infrastructure
- Able to collaborate with networking and other technical teams without needing to be an architect or team lead
Process
The interview process will be shared with shortlisted candidates.