SYSTEM ENGINEER (IT HELPDESK SUPPORT)
Salary: $2,800 – $3,200 per month
Job Responsibilities
• Respond to IT requests from all emails, portal, and telephone within the agreed targets.
• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.
Job Requirements
• 2-3 years working experience in a computer related support or and IT operational environment.
• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).
• Good written and communication skills in English.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and abilities to work under own initiative.
• Maintain adequate knowledge of operating systems and application software.
• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).
• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
• Some basis experience with supporting physical networking is desirable but not essential.
Singaporean is preferred
Work Environment
Office environment
Must be able to work at customer’s site based on the assigned project deployments
Work-life balance
Flexible working arrangement
Ongoing Training and Development Programs for Career Advancement
Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit
System Engineer Salary Range : $2800 to $3200 with mobile reimbursement claim max up to $80 and Corporate Grab/GoJek transport account for travelling related to work purposes.